Abstract: Employee experience is defined as the intersection and implementation of employee expectations, needs and requests with organization design. In this study, after the literature review on employee experience, the practices of employee experience in a business operating in the e-commerce sector are presented. The data used in the article were obtained through interviews with managers responsible for employee experience functions in two businesses operating in the field of e-commerce in December 2019. At the end of the study, suggestions for researchers and professionals were given. The article is uniqueness in terms of the Turkish field, as it is both a review of the relevant literature on the concept of work experience and presented two examples of its application.

Keywords: Employee experience, design thinking, employee engagement. JEL Classification: M12, M54, M59