ABSTRACT: Coffee consumption in Indonesia still grows during the pandemic, with 3in1 instant coffee as the main growth driver. The supply chain plays a crucial role in ensuring product cost competitiveness, and in the Industry 4.0 era, supply chain knowledge management digitalization has become pivotal. Digital improvement will speed up knowledge creation of tacit and explicit knowledge and knowledge-sharing processes within the organization. This will result in an increased rate of knowledge internalization, which can increase knowledge workers’ capability and, in the end, increase supply chain efficiency. The study aims to identify Knowledge Management (KM) improvement opportunities and digitalization of KM process to achieve sustainable and efficient supply chain processes. The research focuses on KM Assessment using APO KM Assessment to identify opportunity for improvement of Knowledge Management and digitalization opportunity in the supply chain. KM Strategy was discussed with top management to ensure KM strategy is aligned with the business strategy. APO KM Assessment shows that KM Maturity has already reached the Refined stage. Identified KM interventions to improve the knowledge management system are creating and communicating knowledge creation framework, leverage knowledge creation from supplier and customer, improve knowledge document management system, and digitalization process for KM in supply chain.

KEYWORDS – Digitalization, Knowledge Management, APO Knowledge Management Maturity Assessment, Supply Chain