Abstract: The present-day competition in the market place is becoming increasingly intense with globalization. Asa result, the role of quality management to monitor the effectiveness of strategic orientation and to provide effectivefeedback for strategy adjustment has therefore become important to both governmental and non-governmentalorganizations. The purpose of this study was to establish the influence of Total Quality Management system onOrganization Performance. The study was anchored on strategic balancing theory and a descriptive research designon 2500 members of staff based in central office, Nairobi west and Nairobi South. Primary data was obtained usingself-administered questionnaires and was subjected to validity test through expert review and reliability test throughCronbach alpha coefficient. The study revealed thatTQM has a positive significant influence on organizationalperformance (β=.643, p<.05). The study concluded that Kenyapower and lighting company should embrace TQMand its principles in order to attain organization performance. The research findings will enable managers and staffof KPLC and other service institutions in the formulation and adoption of quality management principles and itsimplementation especially in a multicultural institutions.

Key word: Total Quality Management system, Organization Performance