The Effect of E-Commerce Fraud Regulation Quality On Consumer Fraud Risk And Trust

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The Effect of E-Commerce Fraud Regulation Quality On Consumer Fraud Risk And Trust

ABSTRACT : The study aims to understand the influence of fraud regulation quality on fraud risk with trust as a mediator. Data were collected using a questionnaire, and 120 respondents had experienced fraud. SmartPLS were used to analyze the data. The results showed that the quality of e-commerce regulations in Indonesia could protect consumers from consumer fraud risk, the quality of regulations increases consumer trust in e-commerce and Consumer trust does not mediate the quality of fraud regulation on consumer fraud risk.

KEYWORDS -E-Commerce, Fraud, Trust, Consumers, Regulation

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